Cancellation of Preorder by Best Buy - Guild Wars Forums

Draken · Mar 12, 2005, 10:11 PM // 22:11

So basically they took my money then canceled my preorder here is what they had to say minus the order number stuff.

Quote:

Your item was canceled because we were unable to ship it in a timely manner.

Item details are listed below. Your credit card was not charged for this item.

If you have any questions about this cancellation, call us toll-free
at 1-888-BEST BUY (1-888-237-8289). For faster service, tell us the
order number when you contact us.

Thank You.
Best Buy Customer Care

Order Date: 10/23/2004
Order Number: xxx-xxx-xxxx

Qty
Product Description

1
Guild Wars-Windows

For complete order details, check your order status.

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Anyone else have this problem? I hope this doesn???t affect my preorder key.

Well I will post when I get resolution to this problem...

bobert · Mar 12, 2005, 10:14 PM // 22:14

Quote:

Your credit card was not charged for this item.

Doesn't this mean it wasn't charged?

Keelan Trement · Mar 12, 2005, 10:34 PM // 22:34

I had this happen to a guildmate also.....I believe he is just going to get it from a local store now......I got it from Best Buy myself, but it was a local store so I didnt have any troubles. Sorry I cant help you anymore then the comfort that your not the only one...

Tymbrimi · Mar 13, 2005, 12:18 AM // 00:18

Best Buy did the same to me. I even tried calling the number to have them extend the time before they canceled my order. When I did, it just sent me to recorded message saying the same thing, so the canceled it. They also gave me a HARD time the first time I tried to get it due to some idiot at the help desk.... oh well, that is a long story that does not need to be gone into.
Since I live so far from anything resembling a computer store, I just re-ordered it. Incidently they are sending me another pre-order package so I can hand out the keys in it to tempt (un-converted) friends into the game. *grin* Take the good with the bad. Re-order quickly and the beta keys will be here before Thursday!

Draken · Mar 13, 2005, 12:31 AM // 00:31

Quote:

Your credit card was not charged for this item.

Yeah, ill have to look through my statements to check but I swore they already debited me 10 bucks for the pre-order. It was a long time ago so im probably wrong

.

Edit: well I can't find my statement for that month but i do have an e-mail record saying they charged me.

This is kind of retarded that they dont deal with preorders diffrently than backordered items...

jaynan · Mar 13, 2005, 04:32 AM // 04:32

They did the same thing to me. Except when I preordered the final game the preorder package was shipped to me for only the $1.50 shipping charge. You might want to try harder to find that purchase record or they might not give you credit for the $10 if you reorder from them. You might also have gotten away with just the shipping charge, too.

I went and got it at EB this time, and gave a buddy the preorder package. I might have an extra weekend pass out of this, and if I do I'll probably post on GWGuru next week.

Veneficus Niveus · Mar 13, 2005, 07:43 AM // 07:43

Quote:

Originally Posted by Keelan Trement

I got it from Best Buy myself, but it was a local store so I didnt have any troubles.

Sorry to be a little off topic, but did Best Buy take your name when they did your pre-order pack? Mine didn't and they alos didn't give me a recipt for my purchase, so I have not proof that I acutally purchased the product.

March Hare · Mar 13, 2005, 10:35 PM // 22:35

If you have to you could take down the box, if it was purchased on a credit card you can bring down your statement as proof.

Nova · Mar 14, 2005, 06:11 AM // 06:11

Yes, just buy the pre-order box. And you dont have to get it at Best Buy. CompUSA, GameStop, Frys, and otehr places have this Pre-Order boxed package. from $5-10. DOnt worry. And you didnt waste your money. It clearly states you weren't charged.

drewd · Mar 14, 2005, 07:41 AM // 07:41

....owned...

Mar 12, 2005, 10:34 PM // 22:34	#3
Keelan Trement Ascalonian Squire Join Date: Feb 2005	I had this happen to a guildmate also.....I believe he is just going to get it from a local store now......I got it from Best Buy myself, but it was a local store so I didnt have any troubles. Sorry I cant help you anymore then the comfort that your not the only one...

Mar 13, 2005, 12:18 AM // 00:18	#4
Tymbrimi Ascalonian Squire Join Date: Feb 2005	Best Buy did the same to me. I even tried calling the number to have them extend the time before they canceled my order. When I did, it just sent me to recorded message saying the same thing, so the canceled it. They also gave me a HARD time the first time I tried to get it due to some idiot at the help desk.... oh well, that is a long story that does not need to be gone into. Since I live so far from anything resembling a computer store, I just re-ordered it. Incidently they are sending me another pre-order package so I can hand out the keys in it to tempt (un-converted) friends into the game. grin Take the good with the bad. Re-order quickly and the beta keys will be here before Thursday!

Mar 13, 2005, 04:32 AM // 04:32	#6
jaynan Ascalonian Squire Join Date: Feb 2005 Location: Right here.	They did the same thing to me. Except when I preordered the final game the preorder package was shipped to me for only the $1.50 shipping charge. You might want to try harder to find that purchase record or they might not give you credit for the $10 if you reorder from them. You might also have gotten away with just the shipping charge, too. I went and got it at EB this time, and gave a buddy the preorder package. I might have an extra weekend pass out of this, and if I do I'll probably post on GWGuru next week.

Mar 13, 2005, 10:35 PM // 22:35	#8
March Hare Frost Gate Guardian Join Date: Feb 2005 Location: Wonderland Guild: Knights of Ascalon Profession: W/Me	If you have to you could take down the box, if it was purchased on a credit card you can bring down your statement as proof.

Mar 14, 2005, 06:11 AM // 06:11	#9
Nova Lion's Arch Merchant Join Date: Feb 2005 Location: CA Guild: Lords Of Kryta (LoK) Profession: R/Me	Yes, just buy the pre-order box. And you dont have to get it at Best Buy. CompUSA, GameStop, Frys, and otehr places have this Pre-Order boxed package. from $5-10. DOnt worry. And you didnt waste your money. It clearly states you weren't charged.

Mar 14, 2005, 07:41 AM // 07:41	#10
drewd Banned Join Date: Mar 2005	....owned...